From: UK European Consumer Centre
Subject: RE: UK European Consumer Centre Enquiry 45769/09/UK
To: "'janbramwell2001@yahoo.co.uk'"
Date: Friday, 3 April, 2009, 4:21 PM
Dear Ms Bramwell,
The UK ECC is an advisory service, we offer advice to consumers on European Consumer Law. In addition to offering advice to consumers we also try to assist consumers to make contact with trader's resolve their complaint, we do this by attempting to contact a trader on behalf of a consumer to advise them of the law and request an amicable resolution. As an advice service we are unable to compel a trader to act in a particular manner. The only person who can make a binding decision on a complaint is a judge in court.
There is no European Law that regulates property purchases, the law is different in each country. We always advise property purchasers who have complaints to seek the assistance of a solicitor who is qualified in the appropriate property law.
I am sorry that we are unable to assist you in your complaint.
Kind regards
Laura Fergusson | Consumer Advisor | UK European Consumer Centre
UK ECC hosted by the Trading Standards Institute | 1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH | T: +44 (0)8456 04 05 03 | F: +44 (0)8456 08 96 00 | E: ecc@tsi.org.uk | W: www.ukecc.net
UK ECC is a member of the European Consumer Centres' Network (ECC-Net). Unless otherwise requested case related data including personal data might be made available to another ECC. Access to personal data is granted only to the two European Consumer Centres, located in the countries of the consumer and the trader, which assist the consumer to resolve his/her cross-border complaint or dispute, or, in the case of information requests, only to the Centre which answers the request for information. For full information please view our full Privacy Policy at http://www.ukecc.net/sub.asp?id=188
The UK ECC is co-funded by the European Commission and the Department for Business, Enterprise and Regulatory Reform
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