From: Giuseppe.Abbamonte@ec.europa.eu
Subject: Reply to your letter of 5 July
To: janbramwell2001@yahoo.co.uk
Date: Friday, 10 July, 2009, 11:32 AM
SANCO/B2/KEO/ew D(2009)220325
Dear Mr B,
Thank you for your email of 5 July regarding your problems with *** Construction in Bulgaria.
I understand your frustration and I regret the difficulty you find yourself in. However, as I stated in my previous email to you (attached), the enforcement of the relevant EU consumer law (in the present case the Unfair Commercial Practices Directive) is the task of the national authorities and courts of the Member States; the Commission has no enforcement powers. Further, as I previously pointed out, there certainly exist national laws which would allow action to be taken against the company in question. Again, only the national authorities and courts would be competent for their enforcement.
I would therefore reiterate my previous advice that you contact the relevant Bulgarian authorities or the European Consumer Centre in the UK or both. For your convenience, their details are below.
Commission on Consumer Protection
4A, Slaveykov Sqr.
BG – 1000, Sofia
Tel.: + 359 2 980 25 24
Fax: + 359 2 988 42 18
Website: www.ktzp.bg
European Consumer Centre UK
Jediah Mayatt
1 Sylvan Court, Sylvan Way,
Southfields Business Park
UK – SS15 6TH, Basildon Essex
Tel.: +44 (0)8456 04 05 03 (Monday to Friday: 10:00am to 3:00pm)
Fax: +44 (0)8456 08 96 00
E-mail: ecc@tsi.org.uk
Website: www.ukecc.net
Yours sincerely,
Giuseppe Abbamonte
Head of Unit
B2 - Consumer contract and Marketing Law
Health and Consumers' Directorate General
European Commission
Office B-232 6/43
Tel.: +32-2-2993573
Fax: +32-2-2967669
E-mail: Giuseppe.Abbamonte@ec.europa.eu
http://ec.europa.eu/consumers/index_en.htm |
